Author Topic: Thumbnail Not Allowing Me To Post Video  (Read 193 times)

RenRei00

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Thumbnail Not Allowing Me To Post Video
« on: January 18, 2018, 06:18:24 pm »
So when I attempt to upload videos to Bitchute, when it comes to posting the Thumbnail picture noting appears and after I fill up the video title and the description. So when I hit the upload button there is a message that says I need to upload a Thumbnail. So I navigate to the thumbnail that I want to use but nothing shows up. Help! This happens to me from time to time.

rfjardim

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #1 on: January 19, 2018, 09:06:01 pm »
So when I attempt to upload videos to Bitchute, when it comes to posting the Thumbnail picture noting appears and after I fill up the video title and the description. So when I hit the upload button there is a message that says I need to upload a Thumbnail. So I navigate to the thumbnail that I want to use but nothing shows up. Help! This happens to me from time to time.

Which format of image are you uploading?

I have used PNGs and JPGs without any problem ...

RenRei00

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #2 on: January 20, 2018, 06:18:42 am »
I use .png for the thumbnails.

admin

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #3 on: January 20, 2018, 06:56:04 am »
Can you attach one of the thumbnails that didn't work here?

RenRei00

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #4 on: January 24, 2018, 09:24:23 am »
I would, but later on like a day or so the thumbnail would work eventually even though it didn't work previously. And I would eventually delete the .png image once I was done with it.

admin

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #5 on: January 25, 2018, 05:54:22 am »
Ok if it happens again please keep the thumbnail so we can inspect it

rfjardim

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #6 on: January 25, 2018, 01:39:13 pm »
I would, but later on like a day or so the thumbnail would work eventually even though it didn't work previously. And I would eventually delete the .png image once I was done with it.

Here is what happens here:

I upload a video
I upload the image
Image does not show immediately, it only shows a little later
To be proactive, I upload the image again (in settings for the video)
It works everytime

I am not sure if uploading the image a second time is necessary, as I had some issues in the past (not anymore) ... I got used to doing that twice.

admin

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #7 on: January 31, 2018, 03:36:04 am »
I think what is happening, the image upload is working but it's not getting pushed out to all of our content delivery network immediately and you may not see it on the first few refreshes. We'll try to make this less confusing.

rfjardim

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Re: Thumbnail Not Allowing Me To Post Video
« Reply #8 on: February 14, 2018, 04:16:56 pm »
I think what is happening, the image upload is working but it's not getting pushed out to all of our content delivery network immediately and you may not see it on the first few refreshes. We'll try to make this less confusing.

It can also be a local buffer ...